Disclaimer
When we refer to "AMEXI", "we", "us" or "our", website (our “site”) we mean AMEXI Limited. Where we refer to "you" or "your" we mean you, the person using the Services.
Privacy
By accessing the account and any purchase, you acknowledge and accept our Privacy Policy (available at https://www.amexisunglass.com/pages/privacy-policy), which discloses how AMEXI collect, use, and share information about you.
Check Out
Clients have the responsibility to read our terms and condition thoroughly before checking out, with returns and refunds policy included.
Returns and Exchange
Available at https://www.amexisunglass.com/pages/return-and-exchange-policy
Once you received your order, please check the item. If you found any damage (e.g. unexpected scratches, discolouration, or any other damage different from the condition report) or missing accessories, please take the evidence in photos or videos form. Send these evidences to our customer service team via email: amexisunglass@163.com and title your email with your full name and order number. Our team will start an investigation based on the information you provided. You shall receive our investigation result within 5 business days. However, based on the specific situation it might take longer to investigate.
(Please note that once your received your order, you have 48 hours to claim the damage. AMEXI reserves the right not to accept the claim after 48 hours you received your order.)
If you are not entirely satisfied with your purchase, we’re here to assist.
Returns should be requested by sending an email to amexisunglass@163.com (Title the email with your name and order number) within 14 days you received your order. All items must be returned in the same condition, with (1)all original and AMEXI packaging, (2)protective materials in place, (3)AMEXI tags attached to them in its original position, (4)any accessories
AMEXI reserves the right not to accept any return if the product shows signs of wear or has been used or altered from the mutual agreed condition. The return should be exactly the same as we shipped to you.
After you filed your return request, your item(s) should be sent back to us within 28 days of receiving your order. AMEXI reserves the right not to accept any return if it is outside this timeframe.
Once we receive your item(s), you will be notified via email whilst your returned item(s) are re-authenticated.
If your return is approved, we will notify you immediately and initiate a refund to original method of payment (excluding the delivery cost). Your refund can take up to 7 working days to appear in your account, depending on your card issuer’s policies. Working days and hours are defined as Monday to Friday 9am to 6pm, excluding public holidays.
Exchange
Exchange procedure is the same as return procedure, instead of having a refund, you could exchange for anything that is the same or higher value. Our customer service team would assist in the payment method if you could like to exchange for a higher value item(s).
Exceptions: No exchanges and returns for special orders.
Payment & Promotions
Before accepting your order, we must validate your payment method. In the event the card is declined we will not accept your order. In the event your payment method is declined, we will attempt to contact you to inform you of this and discuss alternative payment options.
AMEXI accepts the following forms of payment:
Visa and PayPal
Please note that additional validation might be required during payments.
When placing an order, your billing address must correspond to the address of your credit card. We hold the right to stop processing your order if the information does not match.
The cards are charged through the secure payment partners: Shopify Payments and PayPal for the order value, plus shipping fees. Additional charges such as exchange rate for international purchase might be applied depends on the credit card companies.
All transactions are secured by our payment partners: Shopify Payments, and PayPal to protect your personal and payment data.
We do not accept credit card payments over the phone other than an agreed holding deposit. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your personal information provided (full name, billing address, home address, postcode, passwords etc.) must match the card being used. Additional proof of identification may be requested to support payment, this may include: passport, identity card, driver’s licence, utility bill or bank statement. AMEXI would not process to shipping after the payment is confirmed and received.
Any discount codes or offers must be redeemed during checkout. We are unable to add discounts to orders after they have been placed.
Enhanced Due Diligence (EDD)
General: When the transaction amounts equal to or more than ＄5000.00, you may be required to verify your identity. This verification helps AMEXI to maintain a safe marketplace. At any time, AMEXI may require you to re-verify your identity. As part of this verification process, and as enforced by regulatory requirements relating to online payments and Money Laundering Regulations under the United Kingdom government supervision, you may be required to provide:
1. Full name (match with the payment card used and proof of identity documents)
2. A Photograph of an official document which confirms your identity (Proof of identity) For example: passport, identity card or driver’s licence
3. A Photograph of your residential address (Match with billing address of the payment card used) For example: utility bill or bank statement
AMEXI will proceed to shipping after the Enhanced Due Diligence checks, this process will take up to 5 working days.
This information is transmitted securely and will not be stored by AMEXI. Other information may be required to verify identity.
AMEXI has engaged third-party service providers to perform many of the services related to payment processing, including card processing, identity verification, fraud analysis and regulatory compliance. AMEXI has partnered with PayPal and other licensed payment processors (and may change its providers at any time and from time to time). AMEXI may share your personal or transactional information with those third-party service providers when it is necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Any other third-party service provider will have its own terms of use and your use of our Platform constitutes your acceptance of such terms of use, even if not listed/linked here. If AMEXI(or the third-party processor) receives notice that your activity violates any third party service agreement, the third-party may take action against you as provided in their terms, and we may also at our sole discretion take action against you to comply with their policies. Such actions may include any action permitted by applicable law and/or cancelling a transaction, cancelling an order, or suspending/terminating the order shipment.
Data Protection:
Any Processing carried out by AMEXI will be in compliance with Data Protection Legislation and in accordance with AMEXI privacy and cookie policy.
We consider your privacy as very important, and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy on the Site. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.
Exceptions
No exchanges and returns for special orders.
When we refer to "AMEXI", "we", "us" or "our", website (our “site”) we mean AMEXI Limited. Where we refer to "you" or "your" we mean you, the person using the Services.
Privacy
By accessing the account and any purchase, you acknowledge and accept our Privacy Policy (available at https://www.amexisunglass.com/pages/privacy-policy), which discloses how AMEXI collect, use, and share information about you.
Check Out
Clients have the responsibility to read our terms and condition thoroughly before checking out, with returns and refunds policy included.
Returns and Exchange
Available at https://www.amexisunglass.com/pages/return-and-exchange-policy
Once you received your order, please check the item. If you found any damage (e.g. unexpected scratches, discolouration, or any other damage different from the condition report) or missing accessories, please take the evidence in photos or videos form. Send these evidences to our customer service team via email: amexisunglass@163.com and title your email with your full name and order number. Our team will start an investigation based on the information you provided. You shall receive our investigation result within 5 business days. However, based on the specific situation it might take longer to investigate.
(Please note that once your received your order, you have 48 hours to claim the damage. AMEXI reserves the right not to accept the claim after 48 hours you received your order.)
If you are not entirely satisfied with your purchase, we’re here to assist.
Returns should be requested by sending an email to amexisunglass@163.com (Title the email with your name and order number) within 14 days you received your order. All items must be returned in the same condition, with (1)all original and AMEXI packaging, (2)protective materials in place, (3)AMEXI tags attached to them in its original position, (4)any accessories
AMEXI reserves the right not to accept any return if the product shows signs of wear or has been used or altered from the mutual agreed condition. The return should be exactly the same as we shipped to you.
After you filed your return request, your item(s) should be sent back to us within 28 days of receiving your order. AMEXI reserves the right not to accept any return if it is outside this timeframe.
Once we receive your item(s), you will be notified via email whilst your returned item(s) are re-authenticated.
If your return is approved, we will notify you immediately and initiate a refund to original method of payment (excluding the delivery cost). Your refund can take up to 7 working days to appear in your account, depending on your card issuer’s policies. Working days and hours are defined as Monday to Friday 9am to 6pm, excluding public holidays.
Exchange
Exchange procedure is the same as return procedure, instead of having a refund, you could exchange for anything that is the same or higher value. Our customer service team would assist in the payment method if you could like to exchange for a higher value item(s).
Exceptions: No exchanges and returns for special orders.
Payment & Promotions
Before accepting your order, we must validate your payment method. In the event the card is declined we will not accept your order. In the event your payment method is declined, we will attempt to contact you to inform you of this and discuss alternative payment options.
AMEXI accepts the following forms of payment:
Visa and PayPal
Please note that additional validation might be required during payments.
When placing an order, your billing address must correspond to the address of your credit card. We hold the right to stop processing your order if the information does not match.
The cards are charged through the secure payment partners: Shopify Payments and PayPal for the order value, plus shipping fees. Additional charges such as exchange rate for international purchase might be applied depends on the credit card companies.
All transactions are secured by our payment partners: Shopify Payments, and PayPal to protect your personal and payment data.
We do not accept credit card payments over the phone other than an agreed holding deposit. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your personal information provided (full name, billing address, home address, postcode, passwords etc.) must match the card being used. Additional proof of identification may be requested to support payment, this may include: passport, identity card, driver’s licence, utility bill or bank statement. AMEXI would not process to shipping after the payment is confirmed and received.
Any discount codes or offers must be redeemed during checkout. We are unable to add discounts to orders after they have been placed.
Enhanced Due Diligence (EDD)
General: When the transaction amounts equal to or more than ＄5000.00, you may be required to verify your identity. This verification helps AMEXI to maintain a safe marketplace. At any time, AMEXI may require you to re-verify your identity. As part of this verification process, and as enforced by regulatory requirements relating to online payments and Money Laundering Regulations under the United Kingdom government supervision, you may be required to provide:
1. Full name (match with the payment card used and proof of identity documents)
2. A Photograph of an official document which confirms your identity (Proof of identity) For example: passport, identity card or driver’s licence
3. A Photograph of your residential address (Match with billing address of the payment card used) For example: utility bill or bank statement
AMEXI will proceed to shipping after the Enhanced Due Diligence checks, this process will take up to 5 working days.
This information is transmitted securely and will not be stored by AMEXI. Other information may be required to verify identity.
AMEXI has engaged third-party service providers to perform many of the services related to payment processing, including card processing, identity verification, fraud analysis and regulatory compliance. AMEXI has partnered with PayPal and other licensed payment processors (and may change its providers at any time and from time to time). AMEXI may share your personal or transactional information with those third-party service providers when it is necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Any other third-party service provider will have its own terms of use and your use of our Platform constitutes your acceptance of such terms of use, even if not listed/linked here. If AMEXI(or the third-party processor) receives notice that your activity violates any third party service agreement, the third-party may take action against you as provided in their terms, and we may also at our sole discretion take action against you to comply with their policies. Such actions may include any action permitted by applicable law and/or cancelling a transaction, cancelling an order, or suspending/terminating the order shipment.
Data Protection:
Any Processing carried out by AMEXI will be in compliance with Data Protection Legislation and in accordance with AMEXI privacy and cookie policy.
We consider your privacy as very important, and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy on the Site. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.
Exceptions
No exchanges and returns for special orders.